this is going to be the ultimate list of the most common
problems and most pressing errors of the Samsung Galaxy S3. We’ve aggregated
every possible problem users reported online and we are not planning on
stopping.
We know that the Samsung Galaxy S3 is a great phone with
lots of features and we love it. But let’s face it, it’s not perfect and since
it is the most popular Android device in 2012, millions of users also reported
having been able to experience a problem or two.
We did an extensive research about those problems for months
now and here we are publishing a very, very long article dealing with many
Samsung Galaxy S3 problems and issues users reported online.
You will see that there are numbered recommendations; each
item is actually a recommendation and not a continuation of the other.
Important Note: This is an ultimate list of problems users
have reported to have experienced while using the Samsung Galaxy S3 and we will
update it every time we discover a new problem. So, you better bookmark this
page to avoid losing it.
Scenario: The loud speaker sounds off even if a headphone is
inserted.
Recommendations:
Try to use a different headphone and see if it works. If it
does, the problem is with your headphones. You better buy another set.
Try to pull the headphone jack a bit, it could just be a
loose contact.
Try to install SoundAbout and see if it can help resolve the
issue. It is known to resolve a lot of Galaxy S3-specific headphone problems.
. Wi-Fi connection drops more often
Scenario: Galaxy S3 Wi-Fi connection suddenly drops without
apparent reason.
Recommendations:
For a Wi-Fi connection that keeps on dropping in your Galaxy
S3, you need to first check whether your router doesn’t have a problem.
Check if you can connect with other devices just fine
without being dropped off.
Connect to a network you often get internet connection from
and let your device “Forget” it. Reboot your phone and let it detect the same
network and reconnect. See if that works.
. Touchwiz keeps on freezing
Scenario: Galaxy S3 becomes so slow because the Samsung
TouchWiz UI keeps on freezing.
Recommendations:
Go to Settings => Application Manager => TW =>
Clear Data.
If the first recommendation doesn’t work, you need to backup
all your data and do a Factory Reset.
#4. Insufficient Internal Memory error
Scenario: You can’t download or install an app because
you’re getting “Insufficient Internal Memory” error popping.
Recommendations:
Transfer some of your files to your computer including
music, movies, etc. Or, using your computer, you can cut them from the internal
memory to the external memory (microSD card).
Uninstall apps you don’t use anymore.
. Running low on RAM
Scenario: The Galaxy S3 is running very slow because the RAM
is too low.
Recommendations:
Press and hold the Home button from your home screen so the
list of the running apps shows up. Swipe each app left or right to close them.
Go to Settings => Application Manager => Choose
Running Tab => Close Unnecessary Services.
Uninstall heavy apps like games especially when you’re not
playing with them anymore.
Do a Factory Reset.
. No SIM Card error
Scenario: The phone says it doesn’t have a SIM card even if
you’re sure there’s one in it.
Recommendations:
Turn off your phone, open the back panel and check if the
SIM card is properly inserted.
Take the SIM card out and gently wipe it with a clean, dry
cloth.
Insert a small piece of paper between the holder and the SIM
card. It’s not really an orthodox way to fixing this problem but if the issue is with the connection, this
will greatly help.
. Wi-Fi authentication fails
Scenario: Cannot connect to a Wi-Fi network because
authentication fails.
Recommendations:
If you’re not the one who made the network, ask the
administrator for the password or WEP key.
Check if you’ve entered the correct credentials, i.e.
password or WEP key.
Check if the signal is stable from where you stand. There
are times with the signal drops during authentication so the process cannot go
through.
If you’re the one making the network, try to use an open
connection first and see if you could connect just fine.
Try to use WEP, it is always known to be stable than other
network types.
Reboot phone to refresh everything.
Try connecting to other networks to see if you could connect
with them.
. Google Play Store server error
Scenario: Every time a user downloads an app from the Google
Play Store, the server error pops up.
Recommendations:
Check if you have a good internet connection. The server
error message may be caused by interrupted connection.
Update the Google Play Store app.
Try downloading a different app to see if it would go
through. If it does, then the problem is with the app you’re downloading.
. USB Hardware ID error
Scenario: Every time a user connects the phone to a
computer, the USB Hardware ID error shows up and the device couldn’t be
detected by the computer.
Recommendations:
Download and install necessary USB drivers.
Better yet, download and install the Samsung KIES
application. The USB Hardware ID error is actually all about drivers.
. Music pauses more often
Scenario: Users experience having the music paused midway
through the track, or the player pauses in between tracks.
Recommendations:
The Voice Command feature may be getting in the way for the
music player to function well. So disable it to see if it works well after
that. Go to Settings => Language and Input => Voice cmd for apps =>
uncheck Music.
While this issue may be minor, if you can’t live with it,
backup all your data and do a Factory Reset.
. Galaxy S3 shuts down automatically
Scenario: For no apparent reason, the Galaxy S3 reboots
automatically.
Recommendations:
Try to discover what’s keeping the phone reboots. If they
are apps, then find what apps are causing the problem then disable or uninstall
them.
For this problem, perhaps the best thing to do is Factory
Reset.
. Cannot play Flash videos anymore
Scenario: Users complaining not being able to play flash
videos after an update.
Recommendations:
Google took the Flash player out for good because Adobe
didn’t want to provide support anymore.
There is an .apk file you can find from the web, you can
download that and install into your device. We refuse to link to sites offering
unofficial Android apps; just Google it.
. Cannot set specific music folder
Scenario: Many users were asking how they could set a
specific folder for music.
Recommendations:
The Android stock music app does detect all formats or music
but users cannot actually direct the app to just scan contents from a specific
folder. As a workaround, you can just copy music you want to play in your
device.
Or, you could download and install the Mixzing music app
that would allow you to set a specific folder to read music from.
. Galaxy S3 home screen often freezes
Scenario: Every time a user press the Home button to go back
to the home screen, the phone freezes for a few seconds.
Recommendations:
This problem is replicated, perhaps, because of the TouchWiz
UI. So, you might as well want to clear data for the launcher. Go to Settings
=> Application Manager => TW => Clear Data.
You can also try to stop other services that’s eating a lot
of RAM so the performance would improve. The Galaxy S3 only has 1GB RAM and
around 200MB have already been eaten by the OS other services for its features.
So, freeing some space would surely help.
. Message app lags and freezes
Scenario: Users can no longer send a text message because
the Message app won’t load, keeps on lagging, and even freezes from time to
time.
Recommendations:
Clear data of the app: Settings => Application Manager
=> Message => Clear Data.
You could also delete some really old messages to free up
some space. It has already been proven that messages accumulate, the app
becomes slower and slower to the point that it will crash.
The last resort would be to do a Factory Reset.
. Galaxy S3 won’t turn on and charge
Scenario: The phone is totally drained and it won’t charge.
The user couldn’t bring it to life.
Recommendations:
There are a lot of reasons why a phone won’t power on but in
the case of the Galaxy S3, it is always the battery that’s the culprit. Users
need to take the battery out, plug the charger in to the power source and plug
the phone to the charger. They have to press the power button so the device
will be forced to power on taking electricity from the charger. Once on, they
are advised to turn it off and re-insert the battery then charge it normally
until full.
If the first procedure won’t work, try to boot the device
into the Recovery Mode. If it does boot up in Recovery Mode but not in normal
mode, then it’s a software problem. A factory reset via the Recovery Mode can
fix this problem.
. Battery is drained faster
Scenario: The Galaxy S3′s 2300mAh battery powers the device
for only 5 hours or less. That’s not as long as what the phone has been
advertised.
Recommendations:
The first thing to do is adjust screen brightness. The phone
has a Super AMOLED display and it is just natural the display will eat up more
power than other components. You could use a low-level brightness or use the
auto-brightness feature.
Stop apps running in the background. Press and hold the Home
button and swipe left or right apps that’s showing on the screen.
Stop unused services. Go to Settings => Application
Manager => All tab => stop unnecessary apps and services.
Reboot the device to clear its memory.
Let the phone rest from time to time.
. Memory card dismounts from time to time
Scenario: The external storage gets undetected from time to
time. Pictures couldn’t be loaded in the gallery, and files become
inaccessible.
Recommendations:
If you are using a SanDisk microSD card, then there’s
nothing wrong with your phone. SanDisk already issued a statement acknowledging
some of their storage devices have problems and most of the issues experienced
in Galaxy S3 are thought to be caused by them.
Others who have experienced the same problem attest that by
reformatting the microSD card (after backing up all your data, of course), the
problem will be gone.
. Slow battery recharge
Scenario: It would take forever for the battery to be fully
recharged. Others say they left the phone plugged in over night but it still
shows 80% of the battery.
Recommendations:
These problems actually happened after the Jelly Bean
update. Many say they have resolved the issue by clearing battery statistics.
It seemed that the indicator says the battery is not yet fully charged but in
fact, it is.
For those using a different charging unit, make sure the one
you bought is rated 2A. Anything lower than that would take longer time to
charge or won’t charge at all.
. Galaxy S3 muted occasionally
Scenario: A user can’t hear a sound coming out from the
loudspeaker or headphones from time to time. In other words, the phone is muted
for a short while occasionally.
Recommendations:
There could be some problems with the speaker, so try to
inspect if something is blocking or acorroding it.
It could be a software problem so check for software
updates. Many of audio-related problems were caused by a software glitch and
could be fixed by an update.
