Follow these steps to initiate a forced External Data Reset (Android Reset) procedure.
IMPORTANT:
- Unfortunately, because it is being reset to the condition it was in when it was first purchased, all of the data and settings will be erased from the tablet.
- Before starting this procedure, make sure the AC adapter is connected to the tablet charge connector and is plugged into a working wall outlet.
- Press and hold the Power button.
- At the Power off prompt, tap OK .
IMPORTANT: The tablet cannot be asleep and successfully perform this operation. It must be completely off. - With the tablet completely off, press and hold the Volume Up (+) button, and while continuing to hold that button, press and hold the Power for several seconds.
- Once the Sony logo appears, let go of the Power button. NOTE: Continue to hold the Volume Up (+) button until the Android system recovery screen is displayed. Once that screen is displayed, release the Volume Up (+) button.
- In the Android system recovery screen, use the Volume Down (-) button to highlight the Reset to factory settings option.
- Quickly press the Power button.
- In the Reset to factory settings: Confirm reset screen, use the Volume Down (-) button to highlight the Yes -- delete all user data option.
- Quickly press the Power button.
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